13win Privacy Policy

We only collect information that's necessary to operate your account and deliver our services safely. Here's a breakdown of the categories of data we gather and when they're collected.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

Every piece of information we collect has a specific purpose. We do not use your data for anything beyond what is described below, and we do not sell your personal information to third parties.

• Account management — Creating, verifying, and maintaining your 13win player account.
• Transaction processing — Handling PHP deposits and withdrawals through your chosen payment method, whether that's bank transfer, GCash, Maya, or other supported Philippine e-wallets.
• Identity verification — Running KYC checks to confirm your age and identity before enabling full account functionality, including withdrawals.
• Platform security — Detecting and preventing fraud, money laundering, unauthorised access, and other prohibited activities outlined in our Terms and Conditions.
• Customer support — Responding to your queries, resolving disputes, and addressing account-related concerns.
• Responsible gaming — Monitoring gaming behaviour to identify patterns that may indicate problem gambling and to apply limits or restrictions where necessary.
• Service improvement — Analysing aggregated usage data to improve platform performance, game selection, and the overall player experience.
• Promotions and communications — Sending you relevant offers and updates, but only if you have opted in to marketing communications. You can opt out at any time through your account settings.

We process your personal data under the following legal bases in accordance with applicable Philippine data privacy laws:

• Contractual necessity — Processing is required to fulfil the agreement between you and 13win, including operating your account and handling transactions.
• Legitimate interest — We have a genuine business interest in maintaining platform security, preventing fraud, and improving our services, provided this does not override your privacy rights.
• Legal obligation — Certain data processing is required to comply with applicable laws, including anti-money laundering requirements and financial record-keeping obligations.
• Consent — For optional activities such as marketing emails or SMS notifications, we rely on your explicit consent, which you may withdraw at any time.

Where we process data based on consent, withdrawing that consent will not affect the lawfulness of any processing carried out before the withdrawal, nor will it affect account operations that rely on other legal bases.

13win does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are contractually bound to handle it with appropriate security measures.

• Payment processors — We share transaction details with licensed Philippine payment providers to complete your deposits and withdrawals in PHP. This includes bank networks and e-wallet service providers.
• Identity verification providers — Third-party KYC service providers process your submitted identification documents to confirm your identity. These providers operate under strict data handling agreements.
• Game content providers — Some game providers receive anonymised session data to deliver their games correctly within the 13win platform. No personal identifying information is shared beyond what is technically necessary.
• Regulatory and law enforcement authorities — We may be required by law to disclose certain information to relevant Philippine authorities in cases of suspected fraud, money laundering, or other illegal activity.
• Platform security providers — Technical security partners who assist with fraud detection and platform integrity monitoring may access limited technical data under confidentiality agreements.

We do not transfer your personal data to parties outside of the above categories without your explicit consent, except where required by law.

We take the security of your personal information seriously. 13win implements industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or loss.

• SSL encryption — All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. You can confirm this by the padlock icon in your browser's address bar when visiting 13win.
• OTP authentication — Sensitive account actions, including login on new devices and withdrawal requests, require one-time password confirmation to your registered Philippine mobile number.
• Access controls — Only authorised 13win staff with a legitimate business need can access your personal data, and all such access is logged and audited.
• Secure storage — Financial data, identity documents, and account credentials are stored in encrypted systems with restricted access.
• Regular security reviews — Our platform undergoes periodic security assessments to identify and address potential vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 13win account and to never share your login credentials with anyone.

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by law. The retention periods below reflect our standard practices:

• Account and identity data — Retained for the duration of your active account plus a minimum period after closure, as required by applicable financial record-keeping laws.
• Transaction records — PHP deposit and withdrawal records are retained for the period required under anti-money laundering regulations.
• Gaming activity logs — Session and betting records are retained for a reasonable operational period and for responsible gaming monitoring purposes.
• Support communications — Chat logs and email correspondence are kept for a period sufficient to resolve disputes and for quality assurance purposes.
• Marketing preferences — Consent records are kept until you withdraw consent and for a reasonable period thereafter as evidence of your preference.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you personally.

As a player on 13win, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team through your account dashboard.

• Right to access — You can request a copy of the personal data we hold about you.
• Right to correction — If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — You may request deletion of your personal data where we no longer have a legal basis to retain it. Note that some data must be kept to comply with legal obligations even after account closure.
• Right to restrict processing — In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to data portability — You may request your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent — For processing based on consent (such as marketing communications), you may withdraw your consent at any time through your account settings.
• Right to object — You may object to processing based on legitimate interest, including direct marketing.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to protect your account security.

13win uses cookies and similar technologies to keep the platform running smoothly and to understand how players use our site. Cookies are small text files stored on your device by your browser.

• Essential cookies — Required for the platform to function. These handle session management, login state, and security tokens. You cannot opt out of these without affecting platform functionality.
• Analytical cookies — Help us understand which pages and features are most used so we can improve the platform. The data collected is aggregated and not personally identifiable.
• Preference cookies — Remember your settings, such as language preferences and notification choices, so you do not need to re-enter them on each visit.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect some features of the 13win platform. We do not use advertising or third-party tracking cookies that share your data with external marketing networks.

13win is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Age verification is part of our standard KYC process, and accounts found to belong to underage individuals will be closed immediately.

If you believe that a minor has registered on our platform using false information, please contact our support team right away. Any data collected from an underage player will be deleted as soon as we become aware of the situation, subject to any legal obligations that may require temporary retention for reporting purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you directly via your registered mobile number or email address.

Continued use of the 13win platform after a policy update constitutes your acceptance of the revised terms. We recommend checking this page periodically so you stay informed about how your data is being handled.

For any privacy-related questions or concerns, you can reach our support team through the platform's help section, or visit our FAQ page for common queries. Full contact details are available in your account dashboard.